BPO SERVICES
DIGI-TEXX’s BPO services bring financial benefits to businesses with flexibility and adaptability to the dynamic and ever-growing market.
24/7
365 Operating Services
30+
Processing languages
1200+
Experienced employees
100%
Data security &
Quality Assurance
Your trusted BPO partner for a substainable future. Cost-effective, adaptable and Flexible!
As global businesses explore outsourcing destinations, Vietnam is emerging as an outsourcing hotspot with attractive benefits for businesses of all sizes.
DIGI-TEXX is the first 100% German-invested company specializing in Business Process Outsourcing (BPO) Services in Vietnam since 2003.
Our BPO services streamline business operations, enhance productivity, and enrich corporate value to foster our clients’ sustainable growth.
For the last 21 years, we have gained experience in providing advanced BPO services to international clients in diverse fields.
Our BPO Services
All your outsourcing needs in one place
DATA MANAGEMENT SERVICE
Transform your data management with our expert support services! Say goodbye to the headaches of a tiresome, inaccurate, and slow in-house data management process. Our solutions ensure accurate, reliable data for top-notch quality management, proactive decision-making, and a competitive edge. Let us help you conquer your data challenges!
IMAGE PROCESSING SERVICE
Your company doesn’t have the time and resources to tweak, edit, tag, classify, or make them even more professional. No problem! We have all the platform, software, and hardware you need to make it happen. Outsource your image processing to us, and we’ll give your business the edge it needs.
DIGITAL ARCHIVING & DOCUMENT SCANNING SERVICE
A digital archive provides safe and secure access to all your documents. Companies spend a lot of time handling physical documents for internal and external use. We offer digital archive and bulk scanning services to upload your paper-based documents to an online archive that can be accessed at any time.
BUSINESS SUPPORT SERVICE
Are you handling your client concerns with 24/7 support? Are you feeling ominous with a limited capacity to juggle multiple support requests? We understand your growing pain and are here to provide the best support services you can afford. Our specialists secure long-term customer relationships for your business by answering questions, resolving queries quickly, and troubleshooting your daily process issues.
OUTSOURCED FINANCIAL SERVICE
Our outsourced financial services leverage AI and non-inclusive RPAs to simplify business operations, optimize processes, and achieve your goals at minimal cost. We thoroughly analyze your data to develop innovative solutions that provide you with objectives, standards, and a well-defined route to achieve success.
CUSTOMER SUPPORT SERVICES
Our customer service agents and representatives are trained to possess not only in-depth knowledge of your products or services but also excellent soft skills. We ensure that no customer issue is overlooked and that all customers enjoy a consistent support experience with positive language.
Language Capacity
We have the capacity to proficiently process a comprehensive range of more than 30 diverse languages
Our deployment models
Your industry will benefit the most from our services
BANKING AND FINANCE
Account Opening (Credit Card, Loan Application Process)
Inspection & Verification
Bank Statement Extraction
Financial Statement Extraction
Customized Robot Automation Toolkit
Customized Digital Banking Toolkit
INSURANCE
Customer Onboarding
Application Form Extraction
Identity Documents (ID/Passport) Extraction
Claim Processing
Business Support
Hospital Discharge Document Processing
Audio Record Verification
Name Check Clearing – False Hit
E-COMMERCE
Content Management
Content Moderation
Image Processing
Customer Service And Experience
HISTORICAL ARCHIVE
Document & Article Classification
Document Structure Analysis
Extract Information Of Interest
Text Transcription & Annotation
Page Segmentation
On-demand Labeling Service
Evaluate AI Models based on extracted results
GOVERNMENT AND nGO
Intelligent Document Processing
Data Processing
Case Inspection Solution
Scanning Solution
Document Management System Solution
Customized Solutions
You don’t see your industry here? Contact us
Let us answer your questions
Our digital transformation consultancy utilizes customer-centric design to facilitate efficient business transformation.
What makes us a suitable digital transformation service provider for you?
We are a leading digital transformation outsourcing company and are committed to providing our expertise, technology, and infrastructure to support businesses across the world. We thoroughly understand your consumer concern and provide reliable support services on your behalf. Here are the reasons why we are the best provider of digital transformation services.
Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Skillful and knowledgeable team
With a myriad number of situations that may arise in a customer service exchange, our specialists are trained to be versatile with a strong skill set to handle the complexity of the job.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Scalability
We are capable of scaling up services by following up-to-date business requirements to meet dynamics and ensure business continuity.
Round-the-clock support
Client business continuity is always our top priority. We operate a round-the-clock service with dedicated and experienced specialists.
Multilingual support
Our voice and non-voice specialists cover a broad range of languages, which enables us to handle both English and non-English-speaking customers.
Our exemplary project delivery capacity
Our digital transformation solutions add value to any business (from small to large enterprises) around the world.
Our 20 Years of Proven Track Record
DIGI-TEXX VIETNAM 20th Anniversary
Reaching a new height
Our Dynamic and Experienced Employee
DIGI-SPORT
An exciting sports festival
Straight-Through Process for Customer Onboarding
Insurance
Intelligent Document Processing
Automated Insurance Claims
Insurance
Intelligent Document Processing
Global Invoice Processing
Logistics
Automated Data Extraction Solution
let’s get in touch
Share your business goals with our experts, and we will respond promptly.
At DIGI-TEXX, we take your privacy seriously and use your personal information only to provide customized services and a great site experience. Read our Privacy Policy
Want to contact us immediately? Contact us here
