Business Support Services
Our business support services help you drive growth by focusing on your core business, providing phenomenal client care, and navigating complexity with efficiency and clarity.
24/7
365 Operating Services
30+
Processing languages
1000+
Experienced employees
100%
Data security &
Quality Assurance
Deploying specialists to troubleshoot daily process issues to increase business efficiency.
Customers demand proactive responses to their queries anytime, anywhere, on any device. If companies are not taking care of their customers, competitors will. Thus, delivering exceptional customer service to achieve satisfaction and foster loyalty is of the utmost importance to any business.
Sometimes, business owners spend excessive time and money on low-priority tasks, leading to neglect of more important ones. Therefore, it’s crucial to streamline your operations. Not all tasks can be handled internally. Some business support processes should be outsourced to maximize the use of internal resources.
Our business support services help you drive growth by focusing on your core business, providing phenomenal client care, and navigating complexity with efficiency and clarity.
Our specialized staff with an interchangeable set of skills can assist clients with varying customer support needs. We offer our clients round-the-clock, high-quality services at affordable rates in different languages: Vietnamese, English, German, Japanese, and Chinese.
Business support services we offer
We provide accurate and cost-effective industry-optimized business support services to streamline your business processes. Our experienced and professional staff ensures high-quality work to keep our customers happy. Here’s a wide range of our services:
Administrative support service
Administrative support staff will help you maintain organization and order, but it does not directly improve customer experience. Our reliable office support services can optimize day-to-day operations, allowing your organization to focus on growth and competition.
Business development service
Outsource your business development to DIGI-TEXX and let our sales and marketing teams help you expand into new markets. With over 20 years of experience, we can help you cut costs, retain customers, increase efficiency, and stay profitable. You focus on running campaigns and managing inquiries.
Business market research service
In today’s fast-paced and competitive global market, businesses need to understand their customers and make timely decisions to attract new customers. DIGI-TEXX offers custom market research services that provide accurate data and insights to support critical decisions.
Business analytics service
DIGI-TEXX’s analytics services provide easy-to-understand and measurable data analysis to streamline your business. We extract valuable insights from structured, unstructured, and semi-structured data, allowing you to optimize operations, marketing, and critical decisions.
Consultation services
Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.
We also provide other related services:
Data management service
Our data management services are fast and error-free; we handle any data entry, storage, processing, and analytics requirements. DIGI-TEXX aims to deliver high-quality structured data through our data management solutions. We offer customized services that cover all aspects of data management, leading to valuable data usage on your demand.
Digital Archiving and Document Scanning Service
DIGI-TEXX has gained extensive experience by completing over 200 successful digital archiving and document scanning projects for international businesses. With the latest scanning and capture technologies, our service caters to all types of documents, sizes, and materials.
Image Processing Service
Image processing plays a critical role when it comes to marketing, e-commerce, or even scientific research. We manage post-production for clients to turn their images into professional visualizations. Our service optimizes products displayed in catalogs, e-commerce, promotional content, brand campaigns, and so on.
Financial Service
Our team offers a range of services, from transactional activities like invoicing and payroll processing to CFO advisory services aimed at making strategic decisions. We conduct in-depth analysis of your data to create effective solutions based on clear objectives and standards. This enhances the reliability of your financial records.
Our Deployment Models
Industries we serve
We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
We assist policyholders with claims, policy information, and other questions, which builds trust and loyalty with customers. This results in better customer retention rates and increased sales.
E-COMMERCE
Our business support service agents will assist clients with product inquiries, shipping information, and other issues related to online purchases.
Hospitality
DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.
Real Estate
Call center services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.
Telecommunications
We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.
Healthcare
DIGI-TEXX’s business support service can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.
You don’t see your industry here? Contact us
What makes us an ideal business support service provider for you?
We are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Cost Optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Data accuracy
At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.
Round-the-clock support
Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.
Multilingual support
If your business operates globally or serves customers from diverse language backgrounds, we offer professional multilingual support. Our agents are fluent in different languages, enabling effective communication and assistance for customers worldwide.
Our exemplary project delivery capacity
Our digital transformation solutions add value to any business (from small to large enterprises) around the world.
Our 20 Years of Proven Track Record
DIGI-TEXX VIETNAM 20th Anniversary
Reaching a new height
Our Dynamic and Experienced Employee
DIGI-SPORT
An exciting sports festival
Straight-Through Process for Customer Onboarding
Insurance
Intelligent Document Processing
Automated Insurance Claims
Insurance
Intelligent Document Processing
Global Invoice Processing
Logistics
Automated Data Extraction Solution
Let us answer your questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
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